Locate your policy/plan number:
- Find your policy confirmation email. This is the email that includes your plan details as an attached pdf document. This email was sent to you shortly after you purchased your plan.
- At the top of the email, you will see your policy/plan number. Your policy/plan number is ten characters long and consists primarily of numbers, with a letter in the middle.
Enter the number below and we'll direct you to the correct eClaims portal
Booked with a property manager?
If your destination was a vacation rental home booked directly with a property manager, not through a listing website such as Booking.com, Vrbo, Airbnb, or Expedia, and you were not issued a policy number:
Need more assistance?
Please contact the claims department:
Phone: 800-541-3522
Monday - Friday: 6 a.m. - 6 p.m. PT
Once you submit your travel insurance claim, you will receive an email confirming that we received it, and a dedicated claims team member will manage your case from start to finish. If any additional information is needed, they will contact you.
When you file an eClaim, you can monitor the status of your claim or add required documents at that website.
With Zelle®, our partner in providing ePayments, you may receive claim payment directly to your bank account without providing any account information—just your phone number or email address. Zelle® payments are fast, safe and easy. To receive an ePayment, we must have a valid email or phone number on file for you and you must have a U.S. bank account. You don’t need to use eClaims to receive ePayment.
Otherwise, please allow 7-10 business days for delivery of your check via mail.
U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.